Terms of Service

1. Accepting these terms

By using this website or placing an order, you accept these Terms. If you don’t agree, please don’t use the site or make a purchase.

We may ask you to confirm your agreement at checkout. Continuing to use the site after we change these Terms means you accept the updated version.

2. Ordering and pricing

All prices are in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.

We work hard to keep product information and prices accurate, but mistakes can happen. If we find an error in the price or details of something you’ve ordered, we’ll contact you. We may correct the error, or cancel the affected part of your order and refund any payment already made.

An order confirmation does not guarantee availability. We may cancel an order if a product is out of stock, if payment can’t be verified, or if we reasonably suspect fraud.

3. Payment

We accept the payment methods shown at checkout, including M-Pesa. Payment is due when you order unless we’ve agreed otherwise (for example, pay on delivery where offered).

You must be authorised to use the payment method you choose. If a payment fails, we may pause or cancel your order and contact you to arrange another method.

We take reasonable steps to keep your payment details secure and do not store full card details on our own systems.

4. Delivery

Delivery times shown at checkout and in our Shipping Policy are estimates, not guaranteed dates. Delays can happen because of weather, courier issues or other events outside our control.

Please make sure your delivery address and phone number are complete and correct. We aren’t responsible for items delivered incorrectly because of an address error.

Risk in the goods passes to you once they are delivered to the address you gave us.

5. Returns and refunds

If something isn’t right, our Returns Policy explains how to return an item, what conditions apply and how refunds work.

In short: eligible items can be returned within 7 days of delivery. They must be unused, in their original packaging and come with proof of purchase — unless the item arrived damaged or faulty. Approved refunds go back to your original payment method.

6. Acceptable use of the site

You agree to use this website only for lawful purposes and in a way that doesn’t harm the site, our business or other users. You may not:

• try to gain unauthorised access to our systems or data;
• upload or transmit viruses, malicious code or harmful content;
• copy, scrape or resell content from the site without our written permission;
• use the site to harass, defame or mislead others.

7. Intellectual property

Everything on this site — product descriptions, images, logos, graphics and text — is owned by us or licensed to us and protected by intellectual property law.

You may view and use it for personal shopping only. You may not reproduce, distribute or use it commercially without our prior written consent.

8. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss arising from your use of this site or any product bought from it, including loss of profits, data or business opportunity.

Our total liability for any claim about a product or the site will not exceed the amount you paid for that product or service.

Nothing in these Terms limits liability that cannot be limited under Kenyan law, including liability for fraud, or for personal injury caused by negligence. Your rights under product warranties are not affected.

9. Privacy

How we handle your personal information is set out in our Privacy Policy.

10. Changes to these terms

We may update these Terms from time to time — for example to reflect changes in our services or the law. The current version will always be on this page. If you don’t agree with a change, please stop using the site and don’t place new orders.

11. Governing law

These Terms are governed by the laws of the Republic of Kenya, and any dispute about them or your use of the site is subject to the jurisdiction of the Kenyan courts.

If any part of these Terms is found unenforceable, the rest continues to apply.