Support
Questions, answered.
Delivery, warranty, payment and returns. If yours isn’t here, we’re a message away.
Are Home Chef products certified gluten-free?
Yes! All our products are certified gluten-free and approved by the Ministry of Health. We manufacture in a dedicated gluten-free facility to prevent cross-contamination.
Where can I buy Home Chef products?
You can order directly from our website, or find our products at leading health stores and supermarkets across Kenya. We also supply to airline caterers and restaurants.
How do I store gluten-free flour?
Store in a cool, dry place in an airtight container. Our flour stays fresh for up to 6 months when stored properly. Avoid refrigeration as it can introduce moisture.
Can I use your flour as a 1:1 substitute for wheat flour?
Yes! Our All-Purpose Gluten-Free Flour is designed as a direct 1:1 substitute. For best results in baking, we recommend following our recipes or adding xanthan gum for structure in yeast-based recipes.
Do you offer delivery?
Yes, we deliver across Kenya. Delivery times vary by location—Nairobi typically 1-2 days, other areas 3-5 days. We offer free delivery on orders over KSh 2,000.
Are your products suitable for people with celiac disease?
Yes. Our products are made in a dedicated gluten-free facility and are safe for people with celiac disease. However, we always recommend consulting your healthcare provider for dietary advice.
What ingredients do you use?
We use only natural ingredients—rice flour, tapioca starch, potato starch, and xanthan gum. No artificial preservatives, colors, or flavors. Our products are also free from common allergens where possible.
Can I return a product if I'm not satisfied?
We stand by our products! If you're not completely satisfied, contact us within 7 days of delivery. We'll arrange a replacement or refund. Unopened products can be returned for a full refund.
Still stuck?
Tell us what you’re after and we’ll point you at the right speaker — or sort out an existing order.