Privacy Policy

1. Information we collect

We collect information you give us directly, such as:

• Contact details: your name, email address, phone number and delivery address.
• Order details: items purchased, delivery preferences and order history.
• Payment details: card or M-Pesa details, processed securely by our payment partners. We never store full card numbers or M-Pesa PINs.
• Account information: if you create an account, your login details and saved addresses.
• Marketing preferences: whether you’ve opted in to newsletters or offers.

We also collect limited technical data automatically — such as your IP address, browser type and the pages you visit — through cookies and analytics tools.

2. How we use your information

• Fulfilling orders: to process payments, arrange delivery and send order updates.
• Customer support: to answer your questions and resolve issues.
• Delivery: to share your address and phone number with our delivery partners.
• Marketing: to send offers and updates if you’ve opted in. You can opt out at any time.
• Legal and security: to prevent fraud, meet legal obligations and protect our store and customers.

3. Who we share it with

We do not sell your personal information. We share it only with trusted partners who help us run the store, and only as much as they need:

• Payment processors: to handle your payment securely (for example M-Pesa and card processors).
• Delivery partners: to deliver your order to the address you give us.
• Legal authorities: where required by law or court order, or to protect our legal rights.

These partners must keep your information confidential and use it only for the service they provide.

4. Cookies and analytics

We use cookies and similar technologies to remember your preferences, keep your cart active and understand how visitors use the site, so we can improve it.

You can turn cookies off in your browser settings, but some features — like staying signed in — may stop working.

We may use analytics tools (such as Google Analytics) to see which pages are popular and how visitors move around the store. These tools report aggregated data, not who you are.

5. How long we keep it

We keep personal information only as long as we need it to serve you, keep business records and meet legal requirements. Typically:

• Order records: for at least the period required by Kenyan tax and accounting law (usually 5 years).
• Marketing preferences: until you unsubscribe or ask us to delete them.
• Account data: while your account is active, and for a reasonable period after you close it.

6. Your rights

Under Kenya’s Data Protection Act, 2019, you have the right to:

• Access a copy of the personal data we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your personal data, subject to legal retention requirements.
• Opt out of marketing at any time — use the “unsubscribe” link or contact us.
• Object to or restrict processing in certain circumstances.

To exercise any of these rights, email us at our contact page. We’ll respond within the timeframes the law requires.

7. Keeping your data safe

We use reasonable technical and organisational measures — including encryption, secure servers and access controls — to protect your information from unauthorised access, loss or misuse. No method of sending data over the internet is 100% secure, but we work hard to keep yours safe.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. See also our Terms of Service.