Order processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding Kenyan public holidays). You’ll get a confirmation as soon as you order, and another when your order is on its way.
Delivery areas and estimated times
We deliver across Kenya. How long it takes depends on where you are:
| Area | Estimated delivery time |
|---|---|
| Nairobi metropolitan area | 1–2 business days |
| Major towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.) | 2–4 business days |
| Other counties and remote areas | 3–7 business days |
Delivery times are estimates and can vary with weather, traffic or courier delays.
Shipping costs
Shipping is calculated from your delivery location and the size and weight of your order. You’ll see the exact fee at checkout, in Kenyan Shillings (KES), before you pay — no hidden charges.
Paying for your order
You can pay by M-Pesa or the other methods shown at checkout. Where pay on delivery is offered for your area, you’ll see it as an option at checkout.
Order tracking
Once your order ships we’ll send you an update so you can follow it. If you haven’t heard from us within 48 hours of your order being dispatched, please get in touch.
Delays
We work with trusted courier partners, but delays occasionally happen. If your order is taking longer than the estimate above, let us know — we’ll look into it and keep you updated.
Failed deliveries
- If no one is available at the delivery address, the courier may try again or call you to arrange a better time.
- If delivery fails after several attempts, the package may come back to us. We’ll contact you to arrange redelivery (extra fees may apply) or a refund.
- Please make sure your delivery address and phone number are correct when you order.
Questions? Talk to us.
You can also reach us through our contact page.