Returns Policy

1. Return window

You can request a return within 7 days of receiving your order. After that we can’t accept returns unless the law requires it. Faults that appear later are covered by the product warranty instead.

2. Item condition

To be eligible for a return, the item must be:

• Unused — no signs of wear, damage or alteration;
• in its original packaging, with all accessories, cables, remotes, manuals and labels included;
• in resalable condition, as assessed by our team.

3. How to start a return

1. Email us at our contact page or call us with your order number and the reason for the return.
2. We’ll reply within 1 business day with a return authorisation and instructions.
3. Pack the item securely, include the original packing slip, and send or drop it off at the address we give you.

Please don’t send items back without authorisation — we can’t process unauthorised returns.

4. Return shipping costs

You pay return shipping unless the item arrived damaged or faulty, or was the wrong item — in those cases we cover it.

Use a trackable delivery service and keep proof of sending. We aren’t responsible for items lost on their way back to us.

5. Refunds

• Method: refunds go to your original payment method (M-Pesa, bank card, etc.) in Kenyan Shillings (KES).
• Timing: once we’ve received and inspected the item, we process the refund within 5–7 business days and confirm by email.
• Partial refunds: if an item comes back used, damaged or with parts missing, we may issue a partial refund.

6. Exchanges

If you’d like a different product, the quickest way is to return the original item (as above) and place a new order. We’ll refund the original once the return is approved.

If we sent the wrong item, we’ll exchange it at no cost to you.

7. Items we can’t take back

Unless they arrived damaged or faulty, we can’t accept returns of:

• items that have been used, installed or mounted;
• items with missing accessories or damaged original packaging;
• gift cards;
• items marked “final sale” or “non-returnable” when you bought them.

Our support team is available Monday to Saturday, 9am–6pm EAT, and will respond within 1 business day.